FAQ

Below the most frequently asked questions. If your question is not listed feel free to contact us, we gladly assist you. You can quickly navigate to :

General
Shipping
Returns
Warranty
Products

General

Can I trust MOMO Rugs?
Of course you can! We are a subsidiary of a large family owned business in the Netherlands called vloerkledenwinkel.nl and we have many satisfied customers who highly recommend us. Read our about section to learn more about our company and staff.

Can I borrow a rug to see if it fits in my home?
It is currently not possible to borrow a rug, however it is possible if you are in the area to visit one of our brick and mortar shops in the Netherlands and Belgium and we do ship free samples of all of our rugs.

Shipping

Where do you ship your rugs?
Rugshop online ships rugs throughout Europe. Currently we do not ship outside of Europe.

What are the shipping costs?
For all orders over 100 euro the shipping costs are free. 

How long does the delivery take?
It depends where you live of course. We ship our samples from our warehouses in Denmark, Belgium or the Netherlands depending the product. Delivery time in general is 2-4 working days. We provide a track and trace link so you can track your order.

What happens if I am not home and the delivery takes place?

Do you ship to PO boxes?
No we do not, all our deliveries need to be signed for, so we cannot deliver to PO boxes currently.

Returns

Can I return a rug if I do not like it?
Sure! We fully understand that sometimes after receiving a rug, you might want to return it or exchange it for another rug. Both are possible with us. We offer a 30 day money back guarantee for all our rugs. Read more details about our return process here. We do recommend to use our sample service. 

Warranty

How long is the warranty on your products?
We provide a 5 year warranty on all of our rugs. 

Products

Can I put your rugs on a floor heated floor?
This is not any problem, our rugs fit perfectly well on a floor heated floor.

Are all your products child labor free?
We do our atmost best to make sure our products are produced child labor free. We triple check all our producers and do a thorough reference check, however unfortunately a 100% child labor free guarantee for the whole production process is impossible to give. That's why we addditionally make sure all our products have the "care-fair" trademark, it means a percentage of your purchase is used for education in the country where your carpet is produced.

What is the practical difference between wool and acrylic?
The difference between acrylic and wool is mainly in the appearance of the carpet. With acrylic rugs there is often a clear shine and whiff. This is not the case with wool rugs.

Both wool and acrylic rugs are very easy to maintain. Wool naturally has a layer of fat, so that stains remain on the wool, as it were, with acrylic carpets, this layer is applied artificially. This often makes wool just a little easier to clean.
Acrylic is colourfast, with wool the colors are often dyed on the yarns. As a result, the colors of acrylic rugs are often brighter and deeper.

More information?

Is your question not listed? No worries, feel free to contact us anytime and we gladly help you.